Don't Do Business With RGuns.Net

As promised...

LET IT BE KNOWN THAT THE PUBLIC BEATING HAS NOT GONE OUT OF STYLE.

This is the second one of these that I've had to write. It's a bit embarrassing to me, because this is twice now I've been taken fool by a vendor, and I'm letting everyone know just what a fool I've been.

But say what you will about my faults -- and there are many, to be sure -- I cannot be accused of not owning  up to my mistakes. When I screw up, I admit it. And I screwed up by not thoroughly researching this company.


I first encountered RGuns while searching for AR uppers back in December. This was just after Sandy Hook, when the crusade against dem ebil black gunz was in full swing, and my mother had said to me "I think we should finish building your rifle before they become impossible to get," and then offered to pay for it.

Now, I was of two minds about this. On the one hand, I didn't think that an AR ban would ever go through, and since there was a run on AR patterns anyway, finding an upper in a reasonable price range was becoming a unicorn hunt. I figured that eventually the hysteria would die down, and the units that had been built during the demand would flood the market and prices would stabilize.

On the other hand, I had someone offering to bankroll half a gun. This happens approximately never.

So yes, I got a bit greedy and decided "What the hell, let's see if I can find something within the price range I've been given."

It took me several weeks, but eventually I found an AR upper that had everything I was looking for*, and was only slightly more than I had been allocated. So I dipped into my own savings to make up the difference.

I would like to state, for the record, the following facts:

• The item I ordered was listed as being in stock. 
• Per the RGuns webpage, there was a delay in processing the orders, but they clearly state, and I quote: 3. RGUNS does not charge a credit card used for an order until it is ready to be shipped.  If your card has not been charged, we have not shipped your order.
• I did indeed look online to see if the company was reputable or not. Maybe I did not dig as deeply as I should have; I will not argue that. However, I feel (perhaps wrongly, perhaps not) that I performed my due diligence. The website was recommended to me by a gunnie friend (name withheld to prevent embarrassment), and a casual Googleing did not indicate "HOLY SHIT DO NOT BUY FROM THESE ASSHOLES."  Yes, there was the usual bitching on Arfcom that the owner was rude and the service was slow, but nothing indicated to me that they would violate their terms of service by charging me for something and not delivering. 

So, on January 6, I placed my order, received the confirmation email, and tried my best to be patient.

Time passed. Days turned into weeks, weeks to months, and winter became spring. The package never arrived, but then mom's card hadn't been charged either, so no harm, no foul.

In mid-March, mom showed me her Visa statement, and it indicated that as of 03/13/2013, she had been charged the requisite amount. Hooray! I was thrilled! Maybe I would get an AR upper as a late birthday present!

March ended; no AR upper. Okay, that was two weeks, maybe they were behind in getting the stuff off the loading dock or whatever. 

Mid-April; still no upper. After 4 weeks, I had begun to wonder. Mom sent them an email with a copy of the confirmation, asking if we could get an approximate ETA on the upper, and they didn't bother to reply. I called them on the telephone, and get a message that is so curt that it is just this side of being rude, basically saying "If you placed an order in December, chill the fuck out, it will get to you eventually. DO NOT MICROMANAGE YOUR ORDER." That last line is a quote, by the way. Their telephone number is 847-428-3569, call it and hear for yourself.

I left a message with our order number etc and asked them to call back. Did they? Of course not. 

At this point, it had been 6 weeks. Mom had gotten her second Visa statement, and didn't like the notion of paying for what is had effectively become Schroedinger's Upper. I was starting to get a bad feeling, so I did some more Google-ing, and lo and behold!  Since the end of January, lots of complaints have been levied against RGuns. They even have an F rating with the Better Business Bureau, with 28 complaints (out of 30) in the last 12 months!

Mom asks me what we should do. "Call Visa and tell them you want to begin chargeback proceedings," said I, because the 60 day limit for disputes was fast approaching. 

"Don't you want Visa to see if they can get your upper to you?" she asked. 

"NO," I thundered, fist upraised with lighting striking dramatically in the background. "They have taken our money and ignored our legitimate queries. For this they must be punished! Begin the chargeback forthwith, such that they not only lose our business but also must suffer the chargeback fee from their merchant bank! AND LET THIS BE A LESSON UNTIL ALL WHO WRONG ME THUS! BWAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHHH!

Because, you see, I understand that fecal matter occurreth. I understand that shipping is slow, and demand is high, and maybe they were swamped with orders. If they had just taken five minutes out of their busy schedule and replied with a simple "Hey, I'm sorry, we are running behind, but you are totally going to get your upper by X date," then it would have been fine. But they ignored us, and if you read those reviews I linked you will find multiple instances of people ordering things that don't show up for 6 months or more, and when they call to complain the owner cancels their order and charges them a $100 cancellation fee.  I have no idea how RGuns stays in business, and frankly, it doesn't deserve to.

We began the chargeback process on Monday. As of today, the charge has been cancelled, and mom has received credit for what she already paid. So we aren't out anything, thank God, except for whatever little trust I may have held in online vendors.

Now that I've been burned twice, I'm closing the book on "Erin Builds an AR." People would rather steal my money than legitimately sell me a product, so I'm done shopping. Maybe in several years, when/if the market bottoms out, I'll be able to buy an upper at a gun show or from someone I personally know -- but unless I can pick it up and take it home right then, to hell with it. I'm done with spending my money on promises that turn out to be lies.

DO NOT BUY ANYTHING FROM RGUNS.NET

*For the curious, what I ordered was: 16 Inch Upper with Fluted Barrel, M4 Handguards, QuadRail Gas Block and Vortex Flash Suppressor.