Therefore, if you recall when I said this:
Based on all of this, I can only assume that the D&D division of WotC is being run by a particularly retarded group of rhesus monkeys, because this level of gross incompetence is unforgivable.... then you will know what I mean when I say that somewhere, a group of retarded rhesus monkeys is in search of a job (perhaps in the banking or automotive manufacturing industries?).
Because if your failed, pitiful excuse for an online initiative is now actively preventing dissatisfied customers from cancelling their craptastic subscriptions; and your online representatives are unable to solve the problem; and this asshattery gets reported in the The Consumerist...
Then clearly you have rocks in charge of your (formerly?) multi-million dollar corporation, and are quite happy to watch it auger into the ground and burn in a hellish conflagration.
Seriously. When I called $th Edition (Hah! That was a typo, but by gum I'm keeping it) a disaster of epic proportions, I wasn't being cynical, I was fucking prescient.